Was on the phone to customer services, explained everything to them, then waas on hold for awhile. THEN "Connection error" and was disconnected. CRAPPPPPPPPP!
My advice, as always, is just to keep on using it (well, if you can get logged on in the first place!)
They've yet to cut me off completely despite such warnings, although I have a suspicion they slowed me down the last time (but then I believe I did go over a bit on that occasion - but who knows as there's no data usage visable!)
What a bunch of WANKERS. Totally getting read the manual. I need to find a contact at 3 who understands when there is a problem with their system. I'm only try to tell them of the problem so they can maybe react quickly before other customers inundate them with calls, but OH NO!
That's the problem with 3. I hate it when things go wrong as they simply don't understand in India and as such you waste a vast amount of time going round in circles. Only when things eventually get progressed to the UK do you get anywhere and India are reluctant to do that.
The joke is, once you've spoken to some UK guy (who actually uses the service himself) the problem is figured out and resolved in no time.
That's why I love Vodafone and their Forum Intervention Team..... I now just completely bypass the normal 'reasonable' customer service channels when I have a problem and go straight to the F.I.T..... they usually get it sorted almost straight away.
I've now calmed down, hell FUCK it I've not calmed down, been shouting at some dick to put me through to supervisor or technical support and just getting "Wait till ur bill comes in". I actually shouted at one point to stop reading from the feckin manual and ESCALATE ESCALATE the friggin problem to the higher technical support team!
If anyone from Vodafone, T-Mobile or 02 wants me to trial their internet data PLEASE contact me quickly gerrymoth AT nokiaaddict DOT com
@gerrymoth: whatever you do, dont swear at them. Chap I know did that (after hours of frustratingly banging his head against a brick wall), the rep cut him off, and then put a note on his account of him being an abusive customer.... whenever he phones up 3 now they get proper funny with him.
I was told I used 660MB on 28th November, MY BILLING DATE ??????? and then the guy said that some websites like Facebook can use 1MB of data per page. I said to him I know that and always use mobile sites and then reminded him that Facebook is FREE on 3 OR IS IT?
@SteveRowlands: At the end I just told him to end the call as he was no use to anyone! Wish I'd recorded the call, would have been fun to post online (PS:No one hit be with the legal side or recording calls)
Yeah, swearing will get you nowhere. You really have to grit your teeth and be really nice (even when they ask you to do the stupidest things and even if you're frustratingly talking to someone with a really thick accent).
Other than that, choose the options to get to Cancellations/Retentions. You'll be put through to someone in the UK who, despite not dealing with your kind of issues, will hopefully sympathise and somehow manage to put you through to a tech guy that can speak english as well as you (oh and they'll be a 3 user too, which kinda helps!)
@ACUK: THICK ACCENT? Hell they speak better english than me :) I get frustrated at the fact they don't OR don't know how to escalate problems. I think the latter is probably the real reason. I got a written apology from Norwich Union recently for one of their thick accent customer services operators not passing me through to their supervisor when I had a problem with my insurance claim on the wifes car. It maybe cheaper to move call centers abroad, but if you don't train them correctly, what do you expect?
Lets say I call them to cancel my insurance here is how the conversation will go.
Me: I wan to canel my insurance
3: Sure no problem with that , I can certainly help you with that, please confirm name address and security pass
Me: give them all that
3: on hold, OK I need to pass you on to someone who can help you
Me: why dint you just do that in the first place? ok ill hold
3: next operator will then ask me whats up and also start asking is this the 3 number im calling about and what is my details, name address and security pass
Me: I just told that to the guy who passed me on to you.
we are really sorry please can you give me the details so that I may assist you.
blah blah on hold... blah blah
and finally they give m a contact number to call because Insurance is contracted outto another company.
Fucking assholes , total call duration 45minutes... try and call them to switch you from X-series to internet max - that took a fucking hour and wasnt straight fwd.... I did it in the end with the 3 portal and took 5 minutes
@gerrymoth: I used to think they didn't have thick accents but they've steadily become worse over the last couple of years. The blokes are the worst and they have a habit of mumbling too. I've also noticed that their accents get stronger the longer you're on the phone to them. Is this their way of pissing you off as they want you to hang up ASAP? Quite possibly!
Now I'm ecstatic when they put me through to Scotland, where once I was not! ;o)
Oh and I think they know how to escalate calls, they're just probably told not to by their superiors. It's kinda like when you ask to speak to these superiors of theirs and oh, they're all on a lunch break on busy taking calls or in a meeting!
@adonisdemon: Stuff it, @3mobilebuzz only like happy stories/post about 3, hell they are PR. If they ever want to reply to my emails, I might actually discuss things with them and maybe suggest ways to improve or promote 3?
@adonisdemon: As much as I love the 3mobilebuzz guys, when it comes to this I don't think they can be of much help. Shame the X-Series blog isn't still going as that was a pretty damn good place to air one's problems and get answers and resolution ASAP
@gerrymoth: I know it just shows how all these so call PR companies setup blogs but only publish the positives. I'd give them a shout if I gave a monkeys about 3. They are still piggy backing on other networks bandwidth and their customer service sucks. Things are only going to get more restricted unless you adhere to their plans - this is what I got from hearing them talk about the new social connectivity solution during the INQ 1 launch.
With the amount of complaints I hear from you guys on 3 with reception, customer service, it still surprises me how you lot are still with them.
@adonisdemon: I'm pretty happy with the reception, for where I use my phone most it even seems better than most of the other networks (that's not to say I don't want reception on the train, deep in the bowels of the local mall etc)
My major gripe is just their Indian call centre(s). But I think all the networks are the same. I don't care where on the planet a call centre is or who's manning it but I need to be able to understand them and they need to understand me. They're a communications company, they should bloody well understand this! They also adhere to the script way too much and have no idea about the handsets or services they're trying to help you out with.
This wastes so much time I really wonder how much they save by outsourcing in the first place? They must lose a shedload of customers because of it.
@adonisdemon: £5pm for 1GB internet access, probably the main reason I'm with them. I fell out with O2 for over charging me on data before going to 3. The 3 reception at my home address is friggin awesome, full 3.5G and constant, its just when I goto crappy places like Preston & Barrow-In-Furness the reception is crap, but that's when I need it the most :(
@ACUK: The amount of time I've heard someone on a 3 simcard saying either their network is down, can't get reception or 3 have disabled a service far more than any other network.
just reading this thread it makes me think the 3 network is a load of BS, how can they get something wrong like the amount of data someone has used, and then have some dud idiot on the other side reading from a script. @barneyc told me about something similar and the idiotic call centre guy, hence why I mentioned him.
I can sympathise with @gerrymoth if my network started fecking me around with my internet access on my mobile, first thing they'd here from me is "cancel contract" that usually escalates quick enough.
@gerrymoth: O2 are probably the most expensive when it comes to data tariffs. The main thing with 3 is their reception will be limited and not as widespread as say Vodafone, mainly because they are piggy backing. £5 for 1Gb is pretty good price, but the old saying goes; cheap is sometimes just that.
@adonis - imo opinion o2 are not expensive with data. Some tariffs have free online bolt on others charge 7.50 a month. There are no hidden charges... Makes no difference which connection you use, all is included unlike other networks where different sites cost more than the other. O2 is all or nothing...
@edc088 it can depend on what you get for your money; some networks only offer 500MB, or worse some deals are for 8MB (yes, really!), per month, whereas others like 3 will give you 2GB for £5; it's also what they do when you breach the limit;
as @ACUK says, 3 often send you a text, but let you continue, whereas some of the other networks (and I don't have SIMs with every network to keep up with what each is doing today) will charge you for each byte over the limit...
We need more truely unlimited data contracts, with no "fair use policy" stuff to stimulate the market further...
@edc088: The last time I checked on O2 prices for data packages it was very expensive, that put me off them, the release of the iPhone only package didn't help either. I find the different sorts of contracts on their website confusing too, but now it seems all the operators are doing the same thing.
Just to be contreversial, 3uk are frickin awesome :-) never had a single problem with them which hasn't been sorted straight away in the last 3 years. Only once have I had to hang up bacause I couldn't understand the person.
35 comments so far
Was on the phone to customer services, explained everything to them, then waas on hold for awhile. THEN "Connection error" and was disconnected. CRAPPPPPPPPP!
1 year ago by gerrymoth
My advice, as always, is just to keep on using it (well, if you can get logged on in the first place!)
They've yet to cut me off completely despite such warnings, although I have a suspicion they slowed me down the last time (but then I believe I did go over a bit on that occasion - but who knows as there's no data usage visable!)
1 year ago by ACUK
What a bunch of WANKERS. Totally getting read the manual. I need to find a contact at 3 who understands when there is a problem with their system. I'm only try to tell them of the problem so they can maybe react quickly before other customers inundate them with calls, but OH NO!
1 year ago by gerrymoth
I'm wondering how much longer @gerrymoth can handle 3 for.... Seems like everyday you have a different problem....
I only managed about 2 months before I was sick of them.
1 year ago by SteveRowlands
That's the problem with 3. I hate it when things go wrong as they simply don't understand in India and as such you waste a vast amount of time going round in circles. Only when things eventually get progressed to the UK do you get anywhere and India are reluctant to do that.
The joke is, once you've spoken to some UK guy (who actually uses the service himself) the problem is figured out and resolved in no time.
1 year ago by ACUK
That's why I love Vodafone and their Forum Intervention Team..... I now just completely bypass the normal 'reasonable' customer service channels when I have a problem and go straight to the F.I.T..... they usually get it sorted almost straight away.
1 year ago by SteveRowlands
3's blogger relations is really good but they really need a Voda-like Forum Intervention Team.
1 year ago by ACUK
I've now calmed down, hell FUCK it I've not calmed down, been shouting at some dick to put me through to supervisor or technical support and just getting "Wait till ur bill comes in". I actually shouted at one point to stop reading from the feckin manual and ESCALATE ESCALATE the friggin problem to the higher technical support team!
If anyone from Vodafone, T-Mobile or 02 wants me to trial their internet data PLEASE contact me quickly gerrymoth AT nokiaaddict DOT com
1 year ago by gerrymoth
@gerrymoth: whatever you do, dont swear at them. Chap I know did that (after hours of frustratingly banging his head against a brick wall), the rep cut him off, and then put a note on his account of him being an abusive customer.... whenever he phones up 3 now they get proper funny with him.
1 year ago by SteveRowlands
I didn't swear, but did say at one point that their system is COCKED UP, does that count as abusive?
1 year ago by gerrymoth
Well, if they didnt hang up on you, then you should be ok....
1 year ago by SteveRowlands
I was told I used 660MB on 28th November, MY BILLING DATE ??????? and then the guy said that some websites like Facebook can use 1MB of data per page. I said to him I know that and always use mobile sites and then reminded him that Facebook is FREE on 3 OR IS IT?
1 year ago by gerrymoth
@SteveRowlands: At the end I just told him to end the call as he was no use to anyone! Wish I'd recorded the call, would have been fun to post online (PS:No one hit be with the legal side or recording calls)
1 year ago by gerrymoth
Yeah, swearing will get you nowhere. You really have to grit your teeth and be really nice (even when they ask you to do the stupidest things and even if you're frustratingly talking to someone with a really thick accent).
Other than that, choose the options to get to Cancellations/Retentions. You'll be put through to someone in the UK who, despite not dealing with your kind of issues, will hopefully sympathise and somehow manage to put you through to a tech guy that can speak english as well as you (oh and they'll be a 3 user too, which kinda helps!)
1 year ago by ACUK
@ACUK: THICK ACCENT? Hell they speak better english than me :) I get frustrated at the fact they don't OR don't know how to escalate problems. I think the latter is probably the real reason. I got a written apology from Norwich Union recently for one of their thick accent customer services operators not passing me through to their supervisor when I had a problem with my insurance claim on the wifes car. It maybe cheaper to move call centers abroad, but if you don't train them correctly, what do you expect?
1 year ago by gerrymoth
3 are fucking assholes. here is an example why.
Lets say I call them to cancel my insurance here is how the conversation will go.
Me: I wan to canel my insurance
3: Sure no problem with that , I can certainly help you with that, please confirm name address and security pass
Me: give them all that
3: on hold, OK I need to pass you on to someone who can help you
Me: why dint you just do that in the first place? ok ill hold
3: next operator will then ask me whats up and also start asking is this the 3 number im calling about and what is my details, name address and security pass
Me: I just told that to the guy who passed me on to you.
blah blah on hold... blah blah
and finally they give m a contact number to call because Insurance is contracted outto another company.
CUNTS
1 year ago by Koolvin
@gerrymoth: I used to think they didn't have thick accents but they've steadily become worse over the last couple of years. The blokes are the worst and they have a habit of mumbling too. I've also noticed that their accents get stronger the longer you're on the phone to them. Is this their way of pissing you off as they want you to hang up ASAP? Quite possibly!
Now I'm ecstatic when they put me through to Scotland, where once I was not! ;o)
Oh and I think they know how to escalate calls, they're just probably told not to by their superiors. It's kinda like when you ask to speak to these superiors of theirs and oh, they're all on a lunch break on busy taking calls or in a meeting!
1 year ago by ACUK
What's the difference between X-Series & Internet MAX? Though they where just the same?
1 year ago by gerrymoth
not much!
-apart from mobile mail is only free with internet max otherwise its extra £2.50
oh msn is freeon x-series but I just use fring
1 year ago by Koolvin
Wow, @barneyc would be all over this thread. 3 ranters united. Maybe you should send this over to the 3mobilebuzz blog guys?
1 year ago by adonisdemon
@adonisdemon: Holding back, holding back, holding back......
1 year ago by gerrymoth
@adonisdemon: Stuff it, @3mobilebuzz only like happy stories/post about 3, hell they are PR. If they ever want to reply to my emails, I might actually discuss things with them and maybe suggest ways to improve or promote 3?
1 year ago by gerrymoth
@adonisdemon: As much as I love the 3mobilebuzz guys, when it comes to this I don't think they can be of much help. Shame the X-Series blog isn't still going as that was a pretty damn good place to air one's problems and get answers and resolution ASAP
1 year ago by ACUK
@gerrymoth: I know it just shows how all these so call PR companies setup blogs but only publish the positives. I'd give them a shout if I gave a monkeys about 3. They are still piggy backing on other networks bandwidth and their customer service sucks. Things are only going to get more restricted unless you adhere to their plans - this is what I got from hearing them talk about the new social connectivity solution during the INQ 1 launch.
With the amount of complaints I hear from you guys on 3 with reception, customer service, it still surprises me how you lot are still with them.
1 year ago by adonisdemon
@adonisdemon: I'm pretty happy with the reception, for where I use my phone most it even seems better than most of the other networks (that's not to say I don't want reception on the train, deep in the bowels of the local mall etc)
My major gripe is just their Indian call centre(s). But I think all the networks are the same. I don't care where on the planet a call centre is or who's manning it but I need to be able to understand them and they need to understand me. They're a communications company, they should bloody well understand this! They also adhere to the script way too much and have no idea about the handsets or services they're trying to help you out with.
This wastes so much time I really wonder how much they save by outsourcing in the first place? They must lose a shedload of customers because of it.
1 year ago by ACUK
@adonisdemon: £5pm for 1GB internet access, probably the main reason I'm with them. I fell out with O2 for over charging me on data before going to 3. The 3 reception at my home address is friggin awesome, full 3.5G and constant, its just when I goto crappy places like Preston & Barrow-In-Furness the reception is crap, but that's when I need it the most :(
1 year ago by gerrymoth
@ACUK: The amount of time I've heard someone on a 3 simcard saying either their network is down, can't get reception or 3 have disabled a service far more than any other network.
just reading this thread it makes me think the 3 network is a load of BS, how can they get something wrong like the amount of data someone has used, and then have some dud idiot on the other side reading from a script. @barneyc told me about something similar and the idiotic call centre guy, hence why I mentioned him.
I can sympathise with @gerrymoth if my network started fecking me around with my internet access on my mobile, first thing they'd here from me is "cancel contract" that usually escalates quick enough.
1 year ago by adonisdemon
@gerrymoth: O2 are probably the most expensive when it comes to data tariffs. The main thing with 3 is their reception will be limited and not as widespread as say Vodafone, mainly because they are piggy backing. £5 for 1Gb is pretty good price, but the old saying goes; cheap is sometimes just that.
1 year ago by adonisdemon
@gerrymoth: Try sending your experience over to the MIR guys - pretty easy notice there.
1 year ago by adonisdemon
@adonisdemon: Ah don't get me started on the MIR guys, what a bunch of.... ONLY KIDDING James, Ewan, Dan, etc.. :D
1 year ago by gerrymoth
@adonis - imo opinion o2 are not expensive with data. Some tariffs have free online bolt on others charge 7.50 a month. There are no hidden charges... Makes no difference which connection you use, all is included unlike other networks where different sites cost more than the other. O2 is all or nothing...
1 year ago by edc088
I always ask to be escalated at the beginning of the call. Um yeah, tier 17 please!
1 year ago by norcalbarney
@edc088 it can depend on what you get for your money; some networks only offer 500MB, or worse some deals are for 8MB (yes, really!), per month, whereas others like 3 will give you 2GB for £5; it's also what they do when you breach the limit;
as @ACUK says, 3 often send you a text, but let you continue, whereas some of the other networks (and I don't have SIMs with every network to keep up with what each is doing today) will charge you for each byte over the limit...
We need more truely unlimited data contracts, with no "fair use policy" stuff to stimulate the market further...
1 year ago by swing
@edc088: The last time I checked on O2 prices for data packages it was very expensive, that put me off them, the release of the iPhone only package didn't help either. I find the different sorts of contracts on their website confusing too, but now it seems all the operators are doing the same thing.
1 year ago by adonisdemon
Just to be contreversial, 3uk are frickin awesome :-) never had a single problem with them which hasn't been sorted straight away in the last 3 years. Only once have I had to hang up bacause I couldn't understand the person.
1 year ago by steves71